We promise we will do the following.
The first thing we do for all new clients is a 15-minute consultation. In this consultation, we’ll try to understand what your needs and desires are, both on a short-term scale and on a long-term scale. Also, we give you advice on what your expectations should be based on the current state of your hair.
The second thing we do is give you an idea of the overall health of your hair. Is it damaged or is it healthy? We do in what’s referred to as the “stretch test." This will provide us with a baseline of where we go next. We want you to think of the stylist as the “personal trainer” for your hair.
Next, we’ll enter all your information in our computer system. This unique system allows us to track exactly what we do to your hair every time you visit our salon. It allows us to keep track of your hair's progress and to make sure that anyone in our salon - not just who you visited last time you were in - can help you out in the future.
After we perform the services that you requested, we’ll recommend any products that you may need to ensure that you can “re-create” the look over the coming weeks. This is critical, as most clients are frustrated when they cannot reproduce the "salon look."
When you're ready to leave, our front desk staff will offer to reschedule your next appointment in a quick and efficient manner so that you can always make sure that you get the time-slot that works best for your schedule. We’ll also email you an appointment reminder (or place a phone call, if you prefer) a few days in advance of your next appointment.